Your systems, continuously maintained and optimized.
We become your fractional systems admin, handling ongoing support, enhancements, and optimization so your platforms keep up with your business.
What is Fractional Systems Administration?
Fractional Systems Administration is ongoing support and optimization for your existing business systems. We handle the day-to-day technical work—bug fixes, feature additions, user support, reporting updates, and system optimizations—on a monthly retainer basis.
Think of us as your part-time systems administrator. You get senior-level expertise managing your platforms without the cost, commitment, or overhead of a full-time employee. Your systems stay healthy, your team stays productive, and you scale your technical support as your needs change.
Who This Is For
Fractional Systems Administration is ideal for:
- Companies with established systems - Your CRM, project management, or operations platforms are live, but need ongoing maintenance and evolution
- Teams without dedicated technical staff - You don't have a systems admin on staff and can't justify hiring one full-time
- Growing companies - Your system needs are increasing but still intermittent (15-40 hours per month)
- Post-implementation clients - You've completed a Platform Implementation or Integration project and need ongoing support
Common scenarios: CRM administration, project management platform maintenance, operations system optimization, multi-platform support, or technical troubleshooting.
What's Included
Ongoing Support & Maintenance
- Ticket-based support for user issues
- Bug fixes and troubleshooting
- User error resolution
- System health monitoring
- Proactive issue identification
Feature Additions & Enhancements
- New field and workflow creation
- Automation updates and improvements
- Dashboard and report modifications
- Form and template updates
- Process optimizations as business evolves
User Support & Training
- User questions and how-to support
- Admin guidance and best practices
- New user onboarding
- Documentation updates
- Training sessions as needed
System Evolution
- Adapting systems as business grows
- Scaling workflows for increased volume
- Adding new integrations or connections
- Performance optimization
- Strategic recommendations for improvements
Priority Response
- Dedicated monthly hours for your work
- Priority response times (typically within 24 hours)
- Regular check-ins to discuss priorities
- Monthly summary of work completed
How It Works
1. Onboarding & System Review
We start with a comprehensive review of your existing systems, access setup, and understanding of your workflows. We establish communication channels (email, ticketing) and clarify priorities.
2. Ongoing Monthly Support
You submit requests via your preferred channel (email, or ticketing system). We work through your requests throughout the month, prioritizing based on urgency and impact. You get regular updates on progress.
3. Monthly Check-ins
We have a monthly call to review work completed, discuss upcoming priorities, and identify optimization opportunities. You always know how your hours are being used and what's next.
4. Flexible Scaling
As your needs change, we adjust your retainer hours up or down. No long-term contracts required. If you need extra hours in a busy month, we can accommodate that too.
Pricing Models
Hourly
No monthly commitment for as-needed support
Monthly Retainer
Dedicated service with monthly allotted hours
Ready for Ongoing Support?
Schedule a discovery call to discuss your systems and ongoing needs. We'll assess your current setup to understand your support requirements.